EasyElaj respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, store, and protect your personal information when you use our services, including our website, mobile application, and related healthcare platforms (collectively, the "Service").
By using EasyElaj, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our Service.
1. Information We Collect
We may collect the following types of information when you use https://easyelaj.com/
(a) Personal Information
- Full Name
- Email Address
- Phone Number
- Gender
- Date of Birth
- Location (City, Address)
- CNIC (if required for verification)
(b) Medical & Appointment Data
- Appointment details (doctor, time, date, status)
- Medical history, symptoms, prescriptions, and health reports (only if you provide them)
(c) Technical Information
- IP Address
- Device type and browser details
- Usage logs (pages visited, time spent)
- Cookies & tracking technologies
2. How We Use Your Information
We use the information collected for purposes such as:
- To facilitate doctor–patient appointments
- To process payments and billing
- To send reminders, notifications, and updates
- To improve our Service, features, and user experience
- To comply with legal and regulatory obligations
- For customer support and dispute resolution
3. Sharing of Information
We do not sell your personal information. However, we may share it in the following cases:
- With doctors/healthcare providers you book appointments with
- With third-party service providers (payment gateways, SMS/email providers, hosting services)
- To comply with legal obligations or court orders
- To protect the rights, property, or safety of EasyElaj, our users, or the public
4. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
You may request deletion of your data by contacting us at support@easyelaj.com.
5. Data Security
We implement strict measures to protect your data, including:
- Encryption of sensitive information
- Secure servers and firewalls
- Limited access to authorized staff only
While we take all reasonable precautions, no method of transmission or storage is 100% secure.
6. Cookies & Tracking
We use cookies and similar technologies to:
- Improve website functionality
- Save your preferences
- Analyze traffic and usage patterns
You can disable cookies in your browser, but some features may not work properly.
7. Your Rights
Depending on your location, you may have the right to:
- Access and review your personal data
- Correct or update inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Lodge a complaint with your local data protection authority
8. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.
9. Third-Party Links
EasyElaj may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a new "Last Updated" date. Continued use of our Service means you accept the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
📧 Email: support@easyelaj.com
This Privacy Policy ensures compliance with global data privacy standards (GDPR, local laws in Pakistan) and builds trust with patients and doctors.